Privacy Policy

Last updated: March 29, 2026

Sonicwell Technology Limited ("we", "us", or "our") operates the VOXP!N application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you:

• Location Data: As a core feature of VoxPin (Location-Based Services), we collect and process your exact location data to enable dropping "Voice Pins" and joining geographic PTT channels. You can control location permissions via your device settings.
• Audio Data: We collect audio recordings (Voice Pins) and real-time voice streams (PTT) you create to deliver them to intended recipients.
• Account Data: If you register, we collect a username, phone number, or email address to authenticate you.
• Device Data: We collect device identifiers and push notification tokens to deliver real-time PTT wake-up notifications.

2. Use of Data

Sonicwell Technology Limited uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive spatial features
• To provide customer care and support
• To maintain App safety and prevent abuse
• To monitor usage patterns and improve the Service

3. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy:

• Voice Pins: Retained until you delete them or your account is closed.
• Real-Time PTT Audio: Transmitted in real-time and not persistently stored on our servers. Audio streams are relayed in-memory and discarded immediately after delivery.
• Account Data: Retained while your account is active. Upon account deletion, all personal data is permanently removed within 30 days.
• Location Data: Precise location is used transiently for LBS features and is not stored beyond the session, except where you explicitly attach it to a Voice Pin.

4. International Data Transfers

Your information may be transferred to — and maintained on — servers located in the following regions:

• Hong Kong SAR (Primary Database)
• Los Angeles, USA (Media Relay Node)
• Singapore (Media Relay Node)

All inter-node communication is encrypted via WireGuard VPN tunnels. By using the Service, you consent to the transfer of your data to these locations.

5. Your Rights Under GDPR (European Users)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate personal data.
• Right to Erasure: You can request that we delete your personal data ("right to be forgotten").
• Right to Data Portability: You can request a machine-readable copy of your data.
• Right to Object: You can object to the processing of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.

To exercise any of these rights, please contact us at privacy@voxpin.app. We will respond within 30 days.

6. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request the deletion of your personal information.
• Right to Opt-Out: You can opt out of the sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

We do not sell your personal information. To exercise your rights, contact us at privacy@voxpin.app.

7. Account Deletion

You may request deletion of your account and all associated data at any time by contacting us at privacy@voxpin.app. Upon receiving your request, we will:

• Deactivate your account immediately
• Permanently delete all personal data, Voice Pins, and associated content within 30 days
• Remove your data from all backup systems within 90 days

8. Third-Party Services

Our Service integrates with the following third-party services:

• Apple Inc.: Push Notifications (APNs), Sign in with Apple — subject to Apple's Privacy Policy.
• OpenAI: AI-assisted features (e.g., playlist generation). Only user prompts are sent; no personally identifiable information is transmitted.

9. App Store Compliance & Children's Privacy

This App complies with Apple's App Store Review Guidelines. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• Email: privacy@voxpin.app
• Support: Support Page
• Mail: Sonicwell Technology Limited, Room 704, 7/F., Tower A, New Mandarin Plaza, 14 Science Museum Road, TST East, Kowloon, Hong Kong